Shipping Info and Fees
We're happy to offer a few different shipping options for your shopping convenience.
| Value of Cart | Shipping Cost |
| $75 and over | FREE |
| $50.00 - $74.99 | $4.95 |
| $0.01 - $49.99 | $9.95 |
| Any value, ship to store | $2 (free for Fashion + Friends members) |
Details
- Free Ground Shipping: Orders over $75 before tax get free shipping to your home address (shipped 1-2 business days after confirmation).
- Ship to Store: $2 to pick up your order at any Ricki's location (free for Fashion + Friends with orders that include one or more non-sale items). Please present a valid ID for pickup.
Other important information
- Using Fashion + Friends points can affect shipping charges: If your cart total is under $75 after redeeming your points, you'll pay $4.95 shipping. If it dips below $50, shipping is $9.95. In either case you can still ship to store for $2.
- Orders Outside Canada: At this time, we are unable to accept or ship international orders.
- Order Tracking: It usually takes 1-2 business days to process your order. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number
- Returns: Unfortunately, we do not provide free return shipping labels at this time, however purchases made from Rickis.com can be returned to any Ricki’s, Cleo, or Bootlegger store, provided you have your original receipt, and the tags are still attached to the items. Find more info in our FAQs.
Need help? Contact our customer service team: service@rickis.com or 1-800-665-7480. Visit our Contact Us page for full customer service details.
Estimated Shipping Time
Ground
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| MB, SK, AB | 3-4 Days (7 Days for remote areas) |
| BC | 4-7 Days |
| ON, QC | 4-5 Days (14 Days for remote areas) |
| NS, NB, PE | 6-7 Days (14 Days for remote areas) |
| NL | 8-11 Days (14 Days for remote areas) |
| YT, NT, NU | 14 Days |
Ship to Store
Orders will be shipped for $2 to any of our store locations for your convenient pick up.
FREE for Fashion + Friends members Not a member? No problem! We'll ship your order to any Ricki's store for $2.
For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.
Estimated Shipping Time:
SHIP TO STORE
| PROVINCE | # OF BUSINESS DAYS |
|---|---|
| BC, ON | 2-4 Days |
| MB, SK, AB | 1-2 Days |
| NS | 3-4 Days |
| NL | 4-6 Days |
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Expanded Ship To Store Locations
If your area does not have a convenient Ricki's location, you can now pick up your ship to store order from one of our sister brands – Cleo and Bootlegger!
It’s so easy.
1) When shopping our sites, choose Ship to Store for your shipping option
2) Select your province and city - click SEARCH
3) Cleo and Bootlegger pickup locations are indicated to the right of the store location
4) Choose the store location that best suits you!
It gets better!
If your online order didn’t work out, we’re happy to be able to return or exchange it at any Ricki’s, Cleo, or Bootlegger location as well.