Returns Rickis

RETURN & EXCHANGES POLICIES

Not totally satisfied with your purchase? We want to make it right. That's why returns to rickis.com can be made at any time. No sale is ever final*. Here’s how:


EXTENDED HOLIDAY RETURN POLICY

Items purchased between October 14, 2023, and November 30, 2023, can be returned for a full refund – with a receipt – until January 14, 2024.


Items purchased on and after December 1, 2023, will be subject to our regular return policy (up to 45 days with a receipt for a full refund to original tender or on to a gift card for refunds past 45 days).

 

INSTORE RETURNS

With receipt: Purchases made in-store (including purchases through our In-Store Order service) or purchases made online at rickis.com can be returned at any Ricki’s store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 45 days of the in-store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 45 days after the instore purchase or online ship date. 


For returns of online purchases or purchases made through our In-Store Order service, shipping charges are non-refundable. The original credit/debit card must be presented at the time of return, or a gift card will be issued. 


Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale, then a gift card will be issued at a fixed price, depending on the item(s) being returned. The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.


 

RETURNS TO RICKIS.COM

IMPORTANT! NOTE THAT ONLY ONLINE ORDERS ARE ABLE TO BE MAILED BACK FOR A REFUND AT OUR DISTRIBUTION CENTRE. IF YOUR RICKI’S STORE IS CURRENTLY CLOSED, PURCHASES MADE IN-STORE MUST BE RETURNED IN-STORE ONCE THEY RE-OPEN. 


Online purchases from rickis.com can be returned to any Ricki’s, Cleo, or Bootlegger store or by shipping the unworn item(s) with the tags attached and the original online receipt to our Distribution Centre address below. In-store purchases cannot be returned to our Distribution Centre. Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your customer and billing address information is included for us to properly process your return. Please ship to:


Rickis.com

1530 Gamble Place

Winnipeg, Manitoba R3T 1N6

800-665-7480


IMPORTANT! To have your refund processed efficiently, please clearly mark the item(s) being returned by circling or highlighting them on the original receipt (copies will not be accepted).


With receipt: Purchases received at the address above, within 45 days of original order ship date will receive a full refund in the original form of payment. Once we have processed your online return, a refund will automatically be made in the form of the original payment. In the case of INTERAC® Online orders, the refund will be applied to the bank account used in the original purchase transaction. You will be notified by email when your refund has been processed. Please note that shipping charges are non-refundable.


For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.


Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale, then a gift card will be issued at a fixed price, depending on the item(s) being returned. The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

 

EXCHANGE POLICY

If you would like to exchange an item you purchased in-store or online for a different size or colour, you may exchange the unworn item(s) with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. If an in-store exchange is not available, the item(s) are subject to the refund policy.


At this time, we are unable to accept exchanges on rickis.com, due to our inability to guarantee the availability of the specific item you wish to exchange upon receipt of your original item. Instead, we kindly suggest considering two options: exchanging the item at one of our stores or placing a new order online while returning the unwanted item(s). Either method ensures a smoother process for you. 


PRICE ADJUSTMENT POLICY

We are pleased to offer a one-time price adjustment on your original purchase at our store, granted you provide the original receipt and make the request within 14 days of the original in-store purchase date or online ship date. Please note that price adjustments are not applicable during certain promotional events, such as Black Friday, Cyber Monday, Boxing Week, New Year's, etc., or in conjunction with a fundraising campaign. Contact us if you have further inquiries.

 

OTHER TERMS & CONDITIONS

Orders placed on rickis.com cannot be cancelled or changed once they have been submitted as we begin order processing immediately. For further inquiries, please call us at: 1-800-665-7480.


*The following items cannot be exchanged or returned:

•  Worn items

•  Face masks, socks, tights, bodysuits, shapewear, and earrings – due to hygienic reasons.

•  Items sold “As Is” or “Final Sale”

•  Gift cards


Promotional discounts: The return amount reflects the price paid for the merchandise after all discounts have been applied. In the event that a promotional discount or coupon was used during the original transaction, a portion of it may be deducted from the refund for the returned item(s).


Returning a gift:  For returns with a gift receipt, a gift card will be issued for the amount paid.


We reserve the right not to resell returned merchandise.

 

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