COMMITMENT TO ACCESSIBILITY
Ricki's is COMMITTED to treating all people in a way that allows them to maintain their dignity and independence. We are COMMITTED to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Accessibility for Manitobans Act.
Ricki's has a commitment to accessibility for everyone who works and shops with us because this is WHO WE ARE. We will ensure that we are in compliance with accessibility legislation by incorporating best practices, policies and training..
ACCESSIBLE CUSTOMER SERVICE POLICY
Ricki's has implemented an Accessible Customer Service Policy to ensure that our customers with disabilities are treated with dignity and respect and have the same opportunity to access and benefit from our merchandise, facilities and services as other customers.
ACCESSIBLE EMERGENCY RESPONSE INFORMATION
Ricki's will provide its customers with publicly available emergency information in an accessible way upon request. Ricki's will also provide team members with disabilities the opportunity to prepare individualized emergency response information plans when necessary to assist them in the event of an emergency.
TRAINING
Ricki's provides training to team members on accessible customer service. Training will be provided in a way that best suits our team’s job duties and responsibilities.
SUPPORT PERSONS
Any person with a disability who is accompanied by a support person will be allowed to enter our facilities with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
INFORMATION AND COMMUNICATIONS
Ricki's is committed to meeting the communication needs of individuals with disabilities. Ricki's is committed to ensuring that existing feedback processes are accessible to people with disabilities. Ricki's will assess its processes for receiving and responding to feedback from customers and team members, consider accessibility requirements when creating new forms of communication, and make appropriate changes and accommodations where required or requested.
Ricki's is committed to ensuring that publicly available information about its merchandise, facilities and services is made accessible upon request. Ricki's will assess the information it provides to the public, consider accessibility requirements when creating new forms of publicly available information, and make appropriate changes and accommodations where required or requested.
EMPLOYMENT
Ricki's is committed to fair and accessible employment practices. Ricki's will accommodate individuals with disabilities during the recruitment and hiring processes and during employment. Ricki's will develop or revise as required individual accommodation plans and return-to-work plans for team members that have been absent due to a disability.. Ricki's will continue to identify and take steps to prevent and remove other accessibility barriers impacting employment.
DESIGN OF PUBLIC SPACES
Ricki's will work toward meeting the Accessibility Standards for the Design of Public Spaces by January 1, 2017, when building or making major modifications to its public spaces. Ricki's will provide notice when there is a disruption to facilities or services that are usually used by individuals with disabilities. The notice will include information about the reason for the disruption, its expected duration and a description of alternate facilities or services, if available. This notice will be posted in a conspicuous area at or near the disrupted facility or service and/or on our website. Ricki's realizes that providing accessible and barrier-free environments for everyone is a shared effort. As a community, all businesses and services must work together to make accessibility happen.
FEEDBACK PROCESS
For more detailed information on, to provide feedback on, or request alternative formats of, our accessibility policies, plans, and training programs, please contact our Human Resources Department.
Customers can submit feedback to: Comark Services Inc. Human Resources (905) 567-7375 Suite 102A, 2345 Argentia Road, Mississauga, On L5N 8K4 accessibility@comark.ca www.cleo.ca www.rickis.com
Note: Copies of documents required under the Accessibility for Ontarians with Disabilities Act, 2005 or the Accessibility for Manitobans Act are available upon request. Please notify us in advance if you require such documents in an alternative or accessible format.