Normally, it takes 1-2 business days to process your order and have it on its way to you. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number. If your package is being delivered to a street address, you can use this number to track the progression of your delivery via Canada Post.

If you’ve selected to have your package delivered to a Ricki’s store location for pick up, your package will be delivered and tracked by Purolator Courier. 

For more information, you can also contact our Customer Service team at 1-800-665-7480 or by email, Monday to Friday 9AM to 9PM CST and weekends/statutory holidays from 10AM to 6PM CST. 

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.

Effective January 17th, 2025, Ricki's will no longer be offering price adjustments and all sales are final.

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.

Yes, you can have someone else pick up the order on your behalf. They must have the pick-up notification email, as well as one piece of photo ID. 

Like the tracking number you receive in your shipment confirmation email, you will also receive a ‘Pick-Up Notification” email when your item has arrived in store.