Normally, it takes 1-2 business days to process your order and have it on its way to you. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number. If your package is being delivered to a street address, you can use this number to track the progression of your delivery via Canada Post.

If you’ve selected to have your package delivered to a Ricki’s store location for pick up, your package will be delivered and tracked by Purolator Courier. 

For more information, you can also contact our Customer Service team at 1-800-665-7480 or by email, Monday to Friday 9AM to 9PM CST and weekends/statutory holidays from 10AM to 6PM CST. 

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.

If you purchase an item in-store or online and that item has a price reduction due to a promotion or sale, you can bring the item into a store within 14 days of purchase and while the promotion is still running to obtain a price adjustment. Whether the item was purchased online or in-store, you will need to present your original purchase receipt to the Associate to have the adjustment honored.  

For purchases made online where the customer does not have a brick-and-mortar store near her, please call Customer Service for assistance: 1-800-665-7480

*Price adjustments are non-applicable during such promotional events as: Black Friday, Cyber Monday, Boxing Week, New Year’s, etc. or in conjunction with any fundraising campaign. 

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.

Yes, you can have someone else pick up the order on your behalf. They must have the pick-up notification email, as well as one piece of photo ID. 

Yes! You can have your items shipped to your favourite Ricki’s store location, provided that your order contains at least 1 regular priced item. If you are not a loyalty member or if your order does not contain a regular priced item, you can still have your items shipped to your favourite Ricki’s store for just $2.

Like the tracking number you receive in your shipment confirmation email, you will also receive a ‘Pick-Up Notification” email when your item has arrived in store.

You can join the FASHION+FRIENDS program by visiting any Ricki’s store or if you are making a purchase online, you can enroll on this page.

• Earn one point for every $1 of Ricki’s merchandise purchased either online or in-store, excluding taxes, reward redemption, gift cards, returned merchandise and shipping fees. 
• $5 reward discount once 100 POINTS are accumulated, $10.00 reward discount once 200 POINTS are accumulated and so on (see redemption chart further down this page), with a rate of reward at 5% redeemable at each 100-point threshold increment. 
• Members also receive special offers, inside fashion tips, and special advance notice of upcoming promotions. 

When you return or exchange an item, the points that were acquired are automatically deducted from your points balance, whether the card is physically presented or not, at the time of refund or exchange. For example: You spend $50 on a sweater which earns you 50 points. Then you decide to return/exchange the sweater. The 50 points earned for the purchase will be deducted automatically from your total points balance. 

Sign-in to your Ricki’s account online to check the balance of your FRIENDS+FASHION rewards points. 

Absolutely! If you’re a new member and add a FASHION+FRIENDS membership to your cart when making an online purchase, your new card will be enclosed with your purchase. This card will also be credited for the points earned on that purchase.

If you already have a FASHION+FRIENDS card, log into your Ricki’s account so you can earn points on the purchases that you make. Points earned will be added to your account once the order has been paid, completed, and shipped. 

If you shop at least once every 18 months and present your membership card, your points will never expire.

Think of your rewards points as cash. If you lose your card, you can visit any Ricki’s store to obtain a new card, however, any points you had acquired on the previous card are not able to be transferred to the new card and are lost. For further assistance, please contact customerservice@rickis.com.

No. Points and/or cards are non-transferable to other members. 

Points are redeemable in increments of 100, at a rate or discount equal to 5%. Points cannot be redeemed for cash-in-hand. 

A negative balance may occur if the refunds or exchanges you’ve made exceed the number of points you have acquired. For further information, please contact customerservice@rickis.com.

POINTS 

DISCOUNT 

100 - $5 OFF 

200 - $10 OFF 

500 - $25 OFF 

1000 - $50 OFF 

1500 - $75 OFF 

2000 - $100 OFF 

Yes. Even if you redeem points for your purchase, you still earn the points for the purchase of the items themselves. 

Yes. The maximum number of FASHION+FRIENDS points you can redeem online, in any single online transaction is 2000 points. If you still have 100 available points or more after your redemption of 2000 points, you can redeem them on a subsequent transaction. 

• In-store bonus points are awarded at the time of purchase. 
• Online bonus points are awarded after shipment and delivery which may take several days.

Please contact customer service at customerservice@rickis.com for information. All adjustments, once verified, are processed by Ricki’s customer service and are limited to the last 90 days from the date of purchase.