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Normally, it takes 1-2 business days to process your order and have it on its way to you. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number. If your package is being delivered to a street address, you can use this number to track the progression of your delivery via Canada Post.

If you’ve selected to have your package delivered to a Ricki’s store location for pick up, your package will be delivered and tracked by Purolator Courier

For more information, you can also contact our Customer Service team at 1-800-665-7480 or by email, Monday to Friday 9AM to 9PM CST and weekends/statutory holidays from 10AM to 6PM CST. 

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.


Absolutely! Any purchases made from can be returned to any Ricki’s, Cleo, or Bootlegger store, provided you have your original receipt, and the tags are still attached to the items. Get more details about our Return Policy by visiting this page.

No worries! You can still return your items to our Distribution Centre, along with your original online receipt and tags still attached.

Return shipping fees are the responsibility of the customer. We recommend shipping your return(s) using a trackable shipping method, as you are responsible for the goods until we receive them.

Please ship your returns to this address:

1530 Gamble Place

Winnipeg, Manitoba R3T 1N6

Ph: 1-800-665-7480

 *NOTE: In-store purchases cannot be returned to our Distribution Centre. They must be returned to one of our brick and mortar stores. 

Unfortunately, we do not offer return labels. Please address and ship your returns to:

1530 Gamble Place

Winnipeg, Manitoba R3T 1N6

Ph: 1-800-665-7480

For returns made without the original receipt, a gift card will be issued in the amount of the current selling price of the item. 

(For example, if you purchased the item for $24.99 and now it’s selling for $18.99, the gift card issued to you would be in the amount of $18.99.)

If the item(s) are no longer available, then a gift card will be issued at a fixed price, dependent on the item(s) being returned.

The gift card will be mailed to your billing address for items returned to the Distribution Centre or issued in person if you make your return in store, and may be used either in-store or online for a subsequent purchase.

Yes! However, the refund will be issued in the form of a gift card, in the full amount of the returned item(s), and not to your original form of payment.

Unfortunately, we are unable to accept any returned items without the tags attached. Once the tag is removed, the garment is considered worn and not in condition to re-sell. 

No, the order confirmation email is not considered a receipt of purchase, as it does not reflect the payment details that the store or Distribution Centre needs to process a return.

You can exchange your purchase for another item in-store, even if the purchase was made online. However, if there are no store locations near you, you would need to return your original item(s) to the Distribution Centre and place a new order online for the alternate item(s). Our warehouse doesn’t have the ability to process exchanges as they are not a retail store. 

Gift receipts are not available for purchases made online, however, you may request one when making a purchase in-store.

Items that are returned in-store, accompanied by a gift receipt, are eligible for an exchange or a refund in the form of a gift card. 

Yes, clearance and sale items are returnable online and in-store! The following items cannot be exchanged or returned at any time: 

  • Items that have been worn. 
  • Face masks, socks, tights, shapewear, earrings – due to hygienic reasons. 
  • Items sold as “Final Sale” or “As Is.” 
  • Gift cards. 


If you purchase an item in-store or online and that item has a price reduction due to a promotion or sale, you can bring the item into a store within 14 days of purchase and while the promotion is still running to obtain a price adjustment. Whether the item was purchased online or in-store, you will need to present your original purchase receipt to the Associate to have the adjustment honored.  

For purchases made online where the customer does not have a brick-and-mortar store near her, please call Customer Service for assistance: 1-800-665-7480

*Price adjustments are non-applicable during such promotional events as: Black Friday, Cyber Monday, Boxing Week, New Year’s, etc. or in conjunction with any fundraising campaign. 

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.


Yes, you can have someone else pick up the order on your behalf. They must have the pick-up notification email, as well as one piece of photo ID. 

Yes! You can have your items shipped to your favourite Ricki’s store location, provided that your order contains at least 1 regular priced item. If you are not a loyalty member or if your order does not contain a regular priced item, you can still have your items shipped to your favourite Ricki’s store for just $2.

Like the tracking number you receive in your shipment confirmation email, you will also receive a ‘Pick-Up Notification” email when your item has arrived in store.


You can join the FASHION+FRIENDS program by visiting any Ricki’s store or if you are making a purchase online, you can enroll on this page.

  • Earn one point for every $1 of Ricki’s merchandise purchased either online or in-store, excluding taxes, reward redemption, gift cards, returned merchandise and shipping fees. 
  • $5 reward discount once 100 POINTS are accumulated, $10.00 reward discount once 200 POINTS are accumulated and so on (see redemption chart further down this page), with a rate of reward at 5% redeemable at each 100-point threshold increment. 
  • Members also receive special offers, inside fashion tips, and special advance notice of upcoming promotions. 

When you return or exchange an item, the points that were acquired are automatically deducted from your points balance, whether the card is physically presented or not, at the time of refund or exchange. For example: You spend $50 on a sweater which earns you 50 points. Then you decide to return/exchange the sweater. The 50 points earned for the purchase will be deducted automatically from your total points balance. 

Absolutely! If you’re a new member and add a FASHION+FRIENDS membership to your cart when making an online purchase, your new card will be enclosed with your purchase. This card will also be credited for the points earned on that purchase.


If you already have a FASHION+FRIENDS card, log into your Ricki’s account so you can earn points on the purchases that you make. Points earned will be added to your account once the order has been paid, completed, and shipped. 

If you shop at least once every 18 months and present your membership card, your points will never expire.

Think of your rewards points as cash. If you lose your card, you can visit any Ricki’s store to obtain a new card, however, any points you had acquired on the previous card are not able to be transferred to the new card and are lost. For further assistance, please contact

No. Points and/or cards are non-transferable to other members. 

Points are redeemable in increments of 100, at a rate or discount equal to 5%. Points cannot be redeemed for cash-in-hand. 

A negative balance may occur if the refunds or exchanges you’ve made exceed the number of points you have acquired. For further information, please contact



100 - $5 OFF 

200 - $10 OFF 

500 - $25 OFF 

1000 - $50 OFF 

1500 - $75 OFF 

2000 - $100 OFF 

Yes. Even if you redeem points for your purchase, you still earn the points for the purchase of the items themselves. 

Yes. The maximum number of FASHION+FRIENDS points you can redeem online, in any single online transaction is 2000 points. If you still have 100 available points or more after your redemption of 2000 points, you can redeem them on a subsequent transaction. 

  • In-store bonus points are awarded at the time of purchase. 
  • Online bonus points are awarded after shipment and delivery which may take several days.

Please contact customer service at for information. All adjustments, once verified, are processed by Ricki’s customer service and are limited to the last 90 days from the date of purchase.