IMPORTANT NOTICE
IMPORTANT NOTICE
Ricki's is currently in a transition period, and a new customer service team will be supporting our valued customers.
Effective April 17th, our online store is currently not accepting orders. We're in the process of moving and enhancing your online experience. Our apologies for the inconvenience.
Good News! You can still window shop or pre-shop online.
Pre-Shop Online & Save In-Store! Create an online wishlist and show it in-store for an additional 10% off your in-store purchase*
*Valid until May 31, 2025. Some exclusions apply.
We appreciate your patience and understanding during this exciting time of change
Effective January 17, 2025, we will no longer accept returns or exchanges, process gift cards, or redeem or issue loyalty points. Please note that all sales will be final after January 17, 2025.
Team Ricki's
ORDER STATUS
Has my order been shipped? What is my tracking number?
Normally, it takes 1-2 business days to process your order and have it on its way to you. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number. If your package is being delivered to a street address, you can use this number to track the progression of your delivery via Canada Post.
If you’ve selected to have your package delivered to a Ricki’s store location for pick up, your package will be delivered and tracked by Purolator Courier.
For more information, you can also contact our Customer Service team at 1-800-665-7480 or by email, Monday to Friday 9AM to 9PM CST and weekends/statutory holidays from 10AM to 6PM CST.
Can I make changes to my order after I’ve already submitted it online?
Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.
SHIP TO STORE ORDER
What is needed to pick up a Ship to Store order?
For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.
Can I have someone else pick up my order for me?
No, the person who is picking up the order must have the matching information shown on their government issued ID and the order details.
I’m a ‘Fashion+Friends’ loyalty member. Do I get my items shipped to my Ricki’s store for free?
Yes! You can have your items shipped to your favourite Ricki’s store location, provided that your order contains at least 1 regular priced item. If you are not a loyalty member or if your order does not contain a regular priced item, you can still have your items shipped to your favourite Ricki’s store for just $2.
Will the store call me when my order arrives?
Like the tracking number you receive in your shipment confirmation email, you will also receive a ‘Pick-Up Notification” email when your item has arrived in store.
FASHION+FRIENDS
We regret to inform you that, effective January 17th, 2025 - Ricki's FASHION+FRIENDS loyalty program has been suspended. As a result, points will no longer be issued or redeemable. We apologize for the inconvenience.