FREQUENTLY ASKED QUESTIONS
ORDER STATUS
Has my order been shipped? What is my tracking number?
Normally, it takes 1-2 business days to process your order and have it on its way to you. Once it’s shipped, you’ll receive a confirmation email that contains your tracking number. If your package is being delivered to a street address, you can use this number to track the progression of your delivery via Canada Post.
If you’ve selected to have your package delivered to a Ricki’s store location for pick up, your package will be delivered and tracked by Purolator Courier.
For more information, you can also contact our Customer Service team at 1-800-665-7480 or by email, Monday to Friday 9AM to 9PM CST and weekends/statutory holidays from 10AM to 6PM CST.
Can I make changes to my order after I’ve already submitted it online?
Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.
RETURN POLICY
Can I return my online order to a store location?
Absolutely! Any purchases made from Rickis.com can be returned to any Ricki’s, Cleo, or Bootlegger store, provided you have your original receipt, and the tags are still attached to the items. Get more details about our Return Policy by visiting this page.
What if I don’t have any of those stores in my area?
No worries! You can still return your items to our Distribution Centre, along with your original online receipt and tags still attached.
Return shipping fees are the responsibility of the customer. We recommend shipping your return(s) using a trackable shipping method, as you are responsible for the goods until we receive them.
Please ship your returns to this address:
Rickis.com
1530 Gamble Place
Winnipeg, Manitoba R3T 1N6
Ph: 1-800-665-7480
*NOTE: In-store purchases cannot be returned to our Distribution Centre. They must be returned to one of our brick and mortar stores.
Do you provide return shipping labels?
Unfortunately, we do not offer return labels. Please address and ship your returns to:
Rickis.com
1530 Gamble Place
Winnipeg, Manitoba R3T 1N6
Ph: 1-800-665-7480
What if I don’t have/can’t find/lost my receipt?
For returns made without the original receipt, a gift card will be issued in the amount of the current selling price of the item.
(For example, if you purchased the item for $24.99 and now it’s selling for $18.99, the gift card issued to you would be in the amount of $18.99.)
If the item(s) are no longer available, then a gift card will be issued at a fixed price, dependent on the item(s) being returned.
The gift card will be mailed to your billing address for items returned to the Distribution Centre or issued in person if you make your return in store, and may be used either in-store or online for a subsequent purchase.
Can I still return item(s) if my purchase was made more than 45 days ago?
Yes! However, the refund will be issued in the form of a gift card, in the full amount of the returned item(s), and not to your original form of payment.
What if I need to return an item but I’ve already taken off the tags?
Unfortunately, we are unable to accept any returned items without the tags attached. Once the tag is removed, the garment is considered worn and not in condition to re-sell.
Can I use my order confirmation email in place of a purchase receipt?
No, the order confirmation email is not considered a receipt of purchase, as it does not reflect the payment details that the store or Distribution Centre needs to process a return.
How do I exchange an item I purchased online?
You can exchange your purchase for another item in-store, even if the purchase was made online. However, if there are no store locations near you, you would need to return your original item(s) to the Distribution Centre and place a new order online for the alternate item(s). Our warehouse doesn’t have the ability to process exchanges as they are not a retail store.
Do you offer gift receipts?
Gift receipts are not available for purchases made online, however, you may request one when making a purchase in-store.
Items that are returned in-store, accompanied by a gift receipt, are eligible for an exchange or a refund in the form of a gift card.
Can I return clearance or sale items?
Yes, clearance and sale items are returnable online and in-store! The following items cannot be exchanged or returned at any time:
- Items that have been worn.
- Face masks, socks, tights, shapewear, earrings – due to hygienic reasons.
- Items sold as “Final Sale” or “As Is.”
- Gift cards.
ONLINE PURCHASE
Do you give price adjustments?
If you purchase an item in-store or online and that item has a price reduction due to a promotion or sale, you can bring the item into a store within 14 days of purchase and while the promotion is still running to obtain a price adjustment. Whether the item was purchased online or in-store, you will need to present your original purchase receipt to the Associate to have the adjustment honored.
For purchases made online where the customer does not have a brick-and-mortar store near her, please call Customer Service for assistance: 1-800-665-7480
*Price adjustments are non-applicable during such promotional events as: Black Friday, Cyber Monday, Boxing Week, New Year’s, etc. or in conjunction with any fundraising campaign.
Can I make changes to my order after I’ve already submitted it online?
Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.
SHIP TO STORE ORDER
Can I have someone else pick up my order for me?
Yes, you can have someone else pick up the order on your behalf. They must have the pick-up notification email, as well as one piece of photo ID.
I’m a ‘Fashion+Friends’ loyalty member. Do I get my items shipped to my Ricki’s store for free?
Yes! You can have your items shipped to your favourite Ricki’s store location, provided that your order contains at least 1 regular priced item. If you are not a loyalty member or if your order does not contain a regular priced item, you can still have your items shipped to your favourite Ricki’s store for just $2.
Will the store call me when my order arrives?
Like the tracking number you receive in your shipment confirmation email, you will also receive a ‘Pick-Up Notification” email when your item has arrived in store.