Contact Us

If you have questions or comments about online or in-store shopping, we are here to help. Please fill out the form below.

If you do not receive an automated response with case number within 24 hours, your email has not reached us.  Please email us directly at service@rickis.com

NOTE: RESPONSE TIME DELAYS

We apologize for delays you will experience, as our Customer Service Team is currently experiencing higher than normal volume of inquiries. Messages are returned in the order they are received. We are working to return your call or email as quickly as possible, and we thank you for your understanding.

EMAIL CONTACT IS PREFERRED

Our service agents are working from home as a result of COVID-19 precautionary social distancing and safety measures. As such, email is a preferred method of contact service@rickis.com.

CURRENT SHIP TO STORE ORDERS

If you have a question about a Ship to Store order you’ve placed, please know that our Customer Service team is working to reach out to you individually to review your options.

More COVID-19 updates

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You may also reach us at:

Customer Service
Phone: 1-800-665-7480
Email: service@rickis.com

Please note that we will make every effort to respond to your call within two business days. Our current operating hours are
Monday to Saturday 9AM – 5PM CST

Home Office
1530 Gamble Place
Winnipeg, MB R3T 1N6
Canada
Phone:
204.633.5500
Fax: 204.694.9689