shipping methods

ground service: $9.95

Once your order has been processed by our warehouse, orders shipped via ground service typically arrive in 5-7 business days via Canada Post Parcel Service.

express service: starting at $16.95

Our express service charge is based on the weight of your order, and starts at $16.95. Once your order has been processed by our warehouse, orders shipped via express service typically arrive in 1-3 business days via Canada Post XpressPost.

order tracking

Once your order has been processed by our warehouse, we'll email you a tracking number so you can follow its progress to your door.

You can also find the tracking number in your "my order history" section of the "my account" page. In the "my order history" area, we will also provide a link to the Canada Post website so you can track your shipment online. If the tracking results show that your package was delivered, follow up with your local post office for more information.

return policy

At Ricki's, no sale is ever final. If you are not satisfied with your purchase for any reason, just drop by your nearest store and we'll look after you.

Your shipment comes with a packing slip that makes it quicker to process your return so please keep it in a safe place. Please note that shipping charges are non refundable.

If you can't get to one of our stores, you may ship the items you're returning along with your packing slip to:

Rickis.com Returns
930 Blvd St. Martin West
Laval, Quebec, H7S 2K9

Shipping charges for the items to be returned to our warehouse are your responsibility. We recommend you ship your items back using a shipping method that allows for shipment tracking.

After the items you're returning have been received at our warehouse, credit card refunds will be automatically credited back to the credit card used to purchase the items. INTERAC® Online orders will be credited back to the online banking account used to purchase the items. If you've paid by Paypal our customer service team will contact you to complete the refund. We will notify you by email when your refund has been processed. Please note that shipping charges are non refundable.

exchange policy

If you've ordered the wrong size or are otherwise unhappy with the item you've received, we're happy to exchange it for you. Just drop by your nearest store and we'll look after you.